Practice Policies

Practice policies decorative image


Dental Insurance is different from Medical Insurance. Many patients aren’t familiar with the specifics of their dental insurance benefits. Your dental benefits are based on the agreement your employer negotiated with your insurance carrier. Please review the insurance benefit booklet provided by your employer to better understand the benefits they make available as part of your insurance coverage. The patient payment portion covered for procedures varies depending on the coverage provided by your employer.

An estimate of the amount covered by your insurance company will be provided at the time of your treatment, based on the information they provide to us. The estimate is never a guarantee of benefits or the amount that will be paid. We will file all insurance claims as a courtesy to our patients. This does not however, transfer the responsibility of your financial obligation to the insurance company. If the amount paid by the insurance company is less than or greater than the estimate, then you will be billed the difference or issued a credit on the account in the event of an overpayment.

Financial Policy

For your convenience, we accept payments made with cash, checks, debit cards, Visa, MasterCard, and Discover. Please let us know if you have questions about our financial policies or financing options prior to your treatment.

Appointment Policy

Our office hours are from 8 am to 5 pm Monday through Thursday, and 7 am to 2 pm on Fridays. We can accommodate some early morning or evening appointments by arrangement for special circumstances. We will try to accommodate your schedule as best as we can. In return we ask that you give us a minimum of 24 hours notice if you need to change your appointment so that we may offer your reserved time to another patient. Multiple broken appointments are a disruption in your treatment and hinder our ability to take care of our patients, thus you may be charged a “broken appointment fee.”